Terms & Conditions

By browsing our website and/or placing an order you accept all written Terms and Conditions on this page and any referred-to page, If you find any part after reading that is disturbing or not accepted by your standards please leave khanalawam.com at once.

We are E-commerce retailers, Words like “We” “Us” “Our” throughout khanalawam.com refers to us the owners of this website unless it refers to manufacture through the product description, Words like “You” “Your” “Yours” throughout this website refers to buyer, browser or surfer of this website.

We are still small and young and we work our best to meet our buyers’ expectations, We appreciate our buyers support, suggestions and feedback to help us evolve, expand and cover our weak spots; We appreciate our buyers understanding of the rare situations that something wrong might happen out of hand and we hope those situations does not change the opinion of our buyers in our service.

By browsing/surfing khanalawam.com or ordering from (placing an order) Khan Al-Awam, you understand and accept all Terms and Conditions written in this Terms and Conditions page and any other page referred to on Terms and Conditions page, Feel free to reach out for any more details or assistance.

We reserve all rights over this website by writing, editing or deleting any part of khanalawam.com, in Terms and Conditions page and any referred-to page. This website is not a selling platform itself but it is a method of advertising and connection between buyers and owners/sellers of this website and to simplify the selling/buying process.

It is the buyer’s responsibility to read and check our Terms and Conditions regularly and before placing an order to check for any kind of change that happens to Terms and Conditions and by placing an order buyer understand and accept every Term and Condition or any change that occurs to them.

  • We do not accept special orders.
  • We mostly do not reveal any information about upcoming goods.
  • We do not reserve products, Selling is by purchase order precedence.
  • Sealed products are sold as-is and can not be opened before payment, Seal is a part of the product’s value and pricing.
  • Products with a Packaging Condition or variations are sold as-is and can not be returned for this reason, Condition is a part of the product’s value and pricing and buyers must be aware of product Conditions or variations and by placing an order buyer understand and accept these Terms and Conditions.


The Site is not intended for individuals under the age of (21), parents or whoever in charge are fully responsible for orders placed by their children under the age of (21) and their actions, and it is their responsibility to make sure that the content of the products are suitable for their children, by this we hold no responsibility for any purchases’ content or any other matter related to the purchase process.


Prices vary according to the market, customs, item condition, packaging condition and any other condition or variation mentioned on the product page, which means prices may go up or down according to these factors.

Products Grading

We care about our buyers’ opinions and their desires to get their orders up to their expectations so we put goods grading, quality and packaging condition thus we will never lie about the originality of our goods/products and will always give detailed information about goods and packaging conditions as much as we can.

Some of our goods/products are brought from overseas – all the way across the world so some factors control goods’/products’ conditions like international shipping and customs clearance process which makes it hard for us to control those factors and hard to get fully mint packaging.

Used or preowned goods/products will go through the same selling standards the same as new goods/products and will be inspected and given a condition/variation the same as new goods/products.

  • Genuine and legitimate goods: They are mostly purchased from an authorized and trusted sources.
  • No branding, high copy or bootleg goods/products and goods/products without brands will be referred to as a Generic Brand/Item.
  • No grade: Some goods grading are not important unless we have a different type, material, size or color; but if the buyer sees or believe that a condition or grading is important for him/her to place his/her order he/she may reach out through our contacting channels assistance.

 For more information about our goods/products grading kindly visit Products Grading to view the full guide.

Defective items

An item with a manufacturer’s defect, a defect is not including minor paint variations but include damage that affects the overall state of the product, hand-painted products might have minor paint variations companies like Funko, Hot Toys and other companies does not consider these as defects, these items have passed Quality Control (QC) and have been deemed fit for retail markets across the globe. If you have a particular issue with the quality of items, please contact Brands companies through their website to provide that feedback.


  • We reserve all the rights to change shipping rates according to the order’s volume and price if we found it over our or carrier’s limitations by dividing order over several shipments and contacting buyers to confirm shipment fees or division of order before shipping.
  • We ship outside Greater Cairo but it takes time to find a carrier, Buyer outside Greater Cairo must understand and accept a delay of time of two more days if it happens due to out of hand situations, In case the order will be delayed more or order is lost in the way to the buyer we will contact the buyer.
  • Buyers must provide detailed information like address, full name, and two available phone numbers to minimize the chances of shipping mistakes.
  • Buyers must be ready to answer or call back the carrier on delivery day.
  • Buyers pay for shipping Forward and Backward in any case that requires shipping.

Forward: From our warehouse to your doorstep.

Backward: From your doorstep to our warehouse.

  • In case the buyer received his/her order but refused to accept it he/she must pay for delivery frees and by placing an order buyer agrees to this condition, otherwise, he/she will be placed on our blacklist.

Links and Videos

All third party links or shared videos or embedded links, codes and videos copyrights credit to their owners or copyrights clarified on their source sites and follows their terms and conditions, privacy policy and terms of collecting data and we have no part on it or taking any part in it and not responsible for any of them; by surfing or placing an order on Khan Al-Awam you understand this rule and agree/approve it.
For more information kindly visit our privacy policy.


We may update these Terms & Conditions from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you have questions and/or require more information, do not hesitate to contact us on Facebook or by wecare@khanalawam.com.